Role of this Privacy Policy

This Privacy Policy applies to Personal Information we collect from users of our Sites, Apps, Wi-Fi hotspots, and other online services, as well the Personal Information we collect about individuals, including current and prospective clients, visitors to our sites, and others with whom we interact whether online, via phone, or offline in the course of providing our services.

#1 Data We Receive Directly from Your Activities

The personal information collected and held about you includes but is not limited to:

• your name, address, email address, age, gender, tax file number, citizenship, contact information;
• payment details, such as your credit card details;
• details of service or product undertaken with us;
• other information provided voluntarily by you, for example in response to surveys or competitions.

Policy detail How do we collect your personal information? We collect personal information about you in a number of ways, including:

• directly from you, for example when you:
• Order our service or product;
• provide information to us in person or by phone, email, in an application form;
• submit information through our websites; and

from third parties, such as:

• Organisation's commercial partners;
• other government departments and agencies;
• social media sites such when you contact or otherwise engage with Organisation through these social media sites; and

Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.

#2 Personal Data Usage

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• internal record keeping;
• improvement of our products / services;
• transmission by email of marketing materials that may be of interest to you;

in each case, in accordance with this privacy policy. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:

• soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
• for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
• if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time.

When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

#3 Data Usage by Third Parties

Users may be required to provide contact details such as name, email address, and phone number. This information may be used by our company to send promotional materials, offers, and other relevant information. We may also promote third-party information, products, and services that we believe are beneficial to our users. However, users' personal information will not be shared with these third parties. Any personal information disclosed on third-party websites is not under our control and we are not responsible for any loss of privacy resulting from such disclosures.

#4 Secure Information Storage

Privacy and user benefit are of the utmost importance. Your privacy is protected by using modern security technology. This means that it is ensured that appropriate security measures are in place to protect your information. Your privacy is respected. Individual user details are collected only where permission has been given to do this. Personal information collected will be used only for the purposes for which it was originally collected and can be deleted securely if requested.

#5 Legal Perspectives on Data Privacy

We rigorously enforce adherence to both national and international data privacy laws, placing a high priority on the secure and lawful handling of your personal information. Our commitment to these legal standards involves a comprehensive approach to data protection that includes implementing robust security measures, conducting regular audits, and continually updating our practices to keep pace with regulatory changes. This meticulous attention ensures that your data is not only protected but also handled in a manner that respects your privacy rights and promotes transparency.